Improve student experience and give your staff more capacity with a suite of high-touch, high-tech solutions for the full student lifecycle.

Higher education contact center and staff extension solutions that help institutions do more with less. 

Find yourself with the choice of overburdening staff with additional duties or providing students with the experience they deserve? With CXSelect, you don’t have to compromise. Let us handle inbound calls and other administrative tasks so your staff can focus on core responsibilities and institutional goals.


A Data-Driven Student Experience Center


Provide an inviting student experience through white-labeled contact center solutions.


Make data-informed decisions based on enhanced reporting and contact center metrics. 


Scale services up or down to meet your current staffing demands.


Free up your staff to focus on their more critical, strategic responsibilities.


Rest easy knowing that Advocates supporting your students are trained in your school’s processes and standards and monitored by ECSI’s Quality Assurance Team.


Allow students to use the communication channels they prefer and eliminate busy signals and long wait times.





Reduce long lines in your business or financial aid office and caller wait times. CXSelect offers custom IVR and routing, live agent call answering, and live agent chat to support your students along their journey and lighten your office’s administrative load. 




White-labeled solutions allow students to feel as if they’re interacting directly with your school staff. We’ll consult with you to build or enhance your comprehensive support team, then deliver the warm, knowledgeable customer experience (CX) that your students expect. Your staff experience better reporting, lower call volumes, and more time to focus on core responsibilities and institutional goals. 





Unlock new insights through our configurable dashboard and consultative approach. Easily customize reports to display the call center metrics most important to your institution. You can then use the data to tailor your communications more effectively to students, reducing their need to reach out for assistance. 




Choose a package that fits your school and scale at any time. No longer do you need to worry about issues like onboarding, seasonal staffing challenges, and fluctuating technology costs. 





CXSelect can support your institution with more than just incoming and outgoing calls. Our solutions include custom letters and emails, skip tracing, document imaging, transcript request services, special projects, and more.  

Case Studies

CXSelect - University of Nevada Las Vegas

Learn how UNLV significantly reduced call wait times with CXSelect.

  • "You can’t put a dollar sign on peace of mind, especially with the world we’re in right now. I can’t imagine what things would be like if our students didn’t have the support of ECSI, now and in the future.”
    Juanita Saucedo, Manager of Student Accounts
    University of Nevada - Las Vegas