Reports and Insights
Explore a collection of reports, playbooks, and infographics that provide best-practices and insights to help higher ed leaders maximize their productivity and seamlessly support students.
REPORT
Creating a Better Higher Ed Experience: How Contact Center Best Practices Support Students and Staff
Though institutions agree that delivering exceptional student service is critical, they often struggle to hire or secure the best talent to support staggering call volumes and peak demand periods. This playbook explores how colleges and universities can implement contact center best practices to manage demand, track satisfaction, and reduce staff burnout.
Academia’s Unseen Debt Crisis: Recouping Millions in Unpaid Accounts at Universities
We surveyed 150+ higher ed leaders to understand how they’re managing past-due student tuition and fees. This report details five important ways every institution can address accounts receivables more effectively to support students while protecting the institution’s financial health.
INFOGRAPHIC
The State Of Accounts Receivables In Higher Education
Millions in past-due accounts will affect the student experience and burden institutions. See the latest past-due AR data in this infographic.
Powering the Student Journey: One Connection at a Time
The student experience encompasses every interaction a student has with your institution, from recruitment to enrollment to studies to matriculation and beyond. In this infographic, learn how customer service can transform the student journey while supporting staff.
