OutsourceSelect
Ensure excellence and expertise in your student support processes with a
partner focused on higher education.
Take the administrative burden off your staff
OutsourceSelect is a fully scalable solution allowing trained ECSI Customer Service Advocates, who focus solely on higher education, to take on incoming student calls and additional administrative duties, allowing schools to focus on other departmental tasks.
Key Benefits of OutsourceSelect
OutsourceSelect is cost-effective - you only pay us for the time our team spends assisting your students and can scale your services up or down at any time
We offer a white-label solution providing a seamless experience for your students
Variety of communication channels for customer service, eliminating busy signals and long wait times for your students
ECSI’s world-class Client Support team and OutsourceSelect’s customizable dashboards free up the time your staff spent managing student calls to pursue other projects
Cost-Effective Process Management
When you implement OutsourceSelect, you’ll only pay for the time our Advocates spend assisting students and parents. ECSI manages the telephones, technology, and system maintenance at no additional cost to your institution, and can quickly scale your services to any institution size based on demand.
A One-Stop, School Branded Shop - Communicating with Your Students Their Way
When implementing OutsourceSelect, we white-label our services to match your institution’s name and branding guidelines. This is done to ensure consistent messaging, and that your students feel comfortable conferring with our representatives.
90% of current students prefer digital communication channels over traditional phone calls. OutsourceSelect allows students to connect with our Advocates through the methods they prefer - email, live chat, and SMS text messaging - while still providing phone support to those who want it.
Real-Time Data at Your Fingertips
With OutsourceSelect, you utilize a completely customizable dashboard to monitor the call center metrics most important to you. You can customize your reports to be as specific or as broad as you’d like and can use the information from them to more effectively tailor your communications to students, reducing their need to reach out for assistance.
What can you outsource to ECSI?
OutsourceSelect is more than just a call center solution. We are able to take on small or large projects for your school, including:
Call Center and Live Chat Customer Service
Custom Letters, Phone Calls, and Emails
Address & Phone Number Skip Tracing
Document Imaging
Trailer Document Management
Mass Email Services
Transcript Request Services
… and so much more!
